Introducing ACES Chat

You asked for it … we’ve delivered!

A lot of people are discussing ACES and those discussions are happening on a wide range of platforms across the internet. One popular discussion platform is chat (e.g. Slack, Discord, etc.). Chat’s an easy way to have informal, short-form discussions about ACES and many ACESCentral users have asked us to provide an official chat platform to have ACES related discussions.

Starting today, we’re introducing ACES Chat to It can be found at Alternately, you can access it by going to the community menu and clicking on ACES Chat. ACES Chat uses the same credentials you use to login to so just hit the login button and if you’re already signed into ACESCentral, you’ll be taken directly to the chat app.

The platform runs directly in your browser, using a desktop app on Mac, Windows, or Linux, or on a mobile device with the iOS and Android RocketChat apps. To download the desktop or mobile apps check out

We’re providing chat because it’s a platform people are using but it’s important to recognize there are pros and cons to chat. Chat is really strong when it comes to real-time communications, getting quick answers, bouncing an idea off others, but the conversations can be difficult to follow when revisiting them later. That makes chat a sub-par platform for those discussions that you’d like to have archived for later. This is where our existing ACESCentral forums excel.

We’re asking that you’re mindful about choosing the right platform for the right discussion. For hints on which platform makes the most sense for the topic at hand, we’d highly recommend this blog post by the discourse team. It provides some useful insight into forums vs. chat and each platforms strengths and weaknesses.

We hope you really enjoy this new platform and the capability it has to bring ACES users together in a new and exciting way.

Looking forward to chatting with you all soon!
ACES Leadership



Just my feedback about RocketChat:

First, this was a great idea. Thanks ofr putting this in place.
For now I have some trouble with Rocket Chat, I can’t use the Web App where I get stuck in an infinite “LogIn” loop.
For the desktop app, it’s working but the interface looks very ugly and I find hard to read conversations.

Don’t know if this is something that can be changed.


@MrLixm Thanks for the feedback.

I know some people have been dealing with the login issue. I am working with Rocket.Chat support to get that fixed.

As for the UI … not sure what’s going on there. Looks very different than mine.

What OS are you on? What browser are you using? Clearly there’s something going on with the fonts. They are set to the following within the RocketChat settings. Can you confirm you have at least one of those?

-apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Helvetica Neue', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Meiryo UI', Arial, sans-serif

I’m on Windows10.
I also tried to reinstall the application but without sucess.

And yes I have at least one of these font installed.

Thanks liam …

Just to be clear, you’re using the Rocket Chat app, right?
Does it look any different/better via a browser (

Yes i’m using the Desktop App as I can’t log to the WebBrowser one.

The login"infinite loop" on the website seems fixed. Thanks Alex !

I was just about to ask you if it’s better. I made some changes but it’s only a work around suggested by support. Can’t guarantee it won’t be an issue in specific instances still.

Also @MrLixm I’m interested in trying to figure out why you’re rendering of colors / text looks so much different than mine.

For sure, you can ask them in DMs.